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17530 132nd Ave NE Suite B
Woodinville, WA 98072
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Frequently Asked Questions
Do I need to make a reservation for my child?
No. However, due to the fact that we strictly adhere to our one to seven teacher-child ratios, we encourage you to call ahead and reserve a space for your child. We welcome walk-ins when space is available.
Do you charge a registration fee?
There is a one-time family membership fee of $20.00. Your registration stays active if you visit one time within twelve months of your registration date. We do ask that you let us know when there are any changes to your original registration information.
When do I pay?
Payment is due at the time of checkout. Fees are calculated by the minute. We accept cash, Debit, Visa, and MasterCard. We encourage our frequent visitors to buy Pre-Purchase Packages for cost savings and easy checkout. Returned checks will be assessed a service fee of $25.00 per check.
Can my child stay longer than four hours?
No. In accordance with Washington State licensing guidelines, we are not allowed to care for a child more than fours hours per day. There will be a $25 late penalty for exceeding the 4 hour time limit.
Who can pick up my child?
In order to ensure the safety and security of the children under our supervision, we will allow only those authorized individuals listed on the Registration Form to pick up your child. In addition, we request that everyone show us a picture ID when picking up children. There is a late charge of $1.00/minute after closing hours.
Is your center "nut free"?
Yes. In order to provide an environment that is fun and safe for all children, we adhere to a strict nut-free policy. We are also sensitive to children with other types of food allergies and have policies in place to address their specific needs.
May I bring food for my child?
Yes. However, please be aware that we are a nut-free environment and do not allow nuts or nut products in our center. Food that you bring for your child will be served during the designated snack times. Complimentary snacks are served daily at 10:00, 12:00 and 2:00. We encourage children to bring a lunch if they will be attending during the 12:00 snack time. Please do not send food that must be cooked or prepared by staff. We are not approved to prepare hot meals.
What is Parent’s Night Out?
Whether it’s dinner and a movie, a business function, errands, or a wedding, flexible Parent’s Night Out was created with you in mind. Our planned activities may include, art projects, G-rated movies, games and of course, snacks. Children are welcome to bring a dinner during the 6:00pm snack time.
Will you change diapers?
Yes, we will change diapers. We ask that you provide extra diapers and a change of clothing in case of accidents. Please label all personal belongings.
What if my child gets tired?
While we are not able to provide a quiet nap area, we do have mats available for children who want to lie down and rest.
What will my child do while I am away?
While children visit The Nest they have the choice to participate in daily structured activities or simply “migrate” to the activity station that interests them most. We offer seven fun and engaging Migration Stations throughout our 4,000 sf space.
Can my child bring toys from home?
We ask that children not bring any toys from home. Personal items such as blankets, sippy cups, and pacifiers are welcome. Please label all items with your child’s name. We are not responsible for lost or misplaced items.
How can I be sure the center is clean and sanitized to minimize the spread of germs?
Maintaining a clean and sanitary environment is very important to us. We adhere to a regular cleaning schedule throughout the day and hand washing is promoted among the staff and children to minimize the spread of germs. Staff members are required to wear disposable gloves when changing diapers and all toys and surfaces are routinely disinfected.
What if my child becomes ill while at The Nest?
We will immediately contact you to pick up your child. A staff member will stay with your child in a quiet place away from other children until you arrive.
For the sake of your child, our staff members, and the other children attending our facility, please keep your child home if he/she is experiencing any of the following symptoms:
- Temperature of 100 degrees or higher
- Red, watery eyes with yellow or cloudy drainage
- Undiagnosed rash
- Excessive phlegm cough and/or purulent nasal discharge
- Severe sore throat
Your child should not have experienced any of these symptoms for at least 24 hours before coming to our facility. The Nest reserves the right to refuse entry or discharge any child exhibiting any of the above symptoms.
What if my child is injured while at The Nest?
In the event of an accident, first aid will be administered and an Incident Report will be maintained and placed at the front desk for your signature. In case of an emergency, the center will call 911 and contact the parent/guardian. Information from the child’s records will be used to obtain necessary emergency information. The Nest will document all information pertinent to the emergency.
What is your discipline policy?
We will use guidance techniques such as positive reinforcement, modeling and redirection to teach the children what TO DO, rather than focus on misbehavior and what not to do.
What kind of credentials does your staff have?
All members of The Nest staff are certified in First Aid and CPR and are required to attend on-going training and staff development. In addition, all staff has undergone TB testing and passed a criminal history and background check.